Respond
AI Lead Response & Qualification: Every lead answered in seconds, day or night.
Aria, QualiFlow’s AI agent, replies to new internet leads, texts, missed calls, messages and website chats within seconds, in English, Spanish or French, and asks the questions your best BDC rep would ask.
- Nights and weekends
- English, Spanish and French
- Inside your rules
Example: at 11:42 PM a shopper texts Riverton Motors about a used 2021 Highlander XLE. Aria replies within seconds, learns the shopper wants a Saturday morning test drive, books 10:30 AM and leaves a brief for Jordan in sales.
The problem at your store
Leads arrive all night. Replies wait for whoever is free.
Internet leads, texts and chats come in at all hours and on every channel, but replies depend on who is free. After-hours and weekend leads wait until morning, facts get lost between shifts, and shoppers who prefer Spanish or French wait for a bilingual rep.
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After-hours leads wait until morning
The 11 PM form and the Sunday text sit untouched while the shopper keeps browsing other stores.
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Every rep asks different questions
Budget, timing and trade-in get asked twice or not at all, and answers get lost between shifts and channels.
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Language gaps slow the first reply
Spanish- and French-speaking shoppers wait for the one bilingual employee to come on shift.
What the research says Industry research, not QualiFlow results.
Nearly7x
more likely to reach a real conversation with a decision maker when companies replied within an hour, versus an hour later (42 U.S. companies studied)
36%
of dealers responded to leads submitted after hours, in a 2018 mystery shop of 1,500 dealerships
44.9M
people in the U.S. speak Spanish at home, and 18.4 million of them speak English less than “very well”
Capabilities
Your best BDC rep’s first reply, around the clock
Aria handles the first reply and the qualifying questions on every channel, then hands your team a shopper who is ready to talk.
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Answers in seconds, 24/7
Aria responds to inbound conversations at night, on weekends and on holidays. Outside business hours, customers still get a useful reply.
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Qualifies like a pro
Vehicle interest, new or used, budget, timing, trade-in, cash, finance or lease intent, and location. Aria never re-asks something the customer already said.
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Speaks your customers’ language
English, Spanish or French. Aria follows the customer when they switch mid-conversation and saves the preference for next time.
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Answers from your real inventory
Answers come from your inventory and your published dealership knowledge. Aria never invents prices, stock, discounts, payments or policies.
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Screens out the noise first
Opt-outs, wrong numbers, spam, invoices and job applications are handled before the AI ever sees them, so they never land in the sales queue.
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Shows its work
Every action carries a plain-English decision card: what triggered it, what Aria checked and what actually happened.
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You set the autonomy. Manual, Ask (you approve first) or Autopilot within your rules.
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One-click takeover. Aria stops for that conversation, including replies it had prepared but not sent.
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Nothing goes live by accident. Signing up or importing contacts never starts outreach. You switch Aria on.
How it works
From first message to a booked test drive
The same four steps run for every new lead, on every channel, inside the rules you set.
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A lead arrives
A website form, text, missed call, message, email or chat. QualiFlow records it once and links it to the right customer.
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Aria replies in seconds
On the same channel and in the customer’s language, using your verified inventory and published Knowledge.
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Aria qualifies
Vehicle, budget, timing, trade-in and purchase intent, each fact saved with its source so nobody asks twice.
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Your team takes it from there
Aria books only when the customer confirms, then hands the salesperson a ready-to-work brief.
8:15 PM on a Sunday, in Spanish
Here’s how it plays out at a dealership like Riverton Motors, a fictional store. The showroom is closed for the weekend, and a shopper writes to the website chat in Spanish about a gray Tacoma.
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8:15 PM
A shopper asks in Spanish whether the gray 2024 Tacoma TRD Sport on the website is still available.
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8:15 PM
Aria replies in Spanish within seconds and shows the truck from the verified inventory record.
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8:16 PM
The shopper wants to drive it after work on Monday. Aria offers open times and books 6:00 PM only after the shopper picks one.
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8:17 PM
Jordan in sales gets the appointment with a brief in English and a note that the shopper prefers Spanish.
What you can measure
See how fast every lead really got a reply
QualiFlow measures from the customer’s message to the first meaningful reply. Auto-acknowledgements don’t count.
- First meaningful reply time, as a median and the slowest cases
- Leads answered after hours, on weekends and holidays
- What Aria handled, what staff handled and what was mixed
- Appointments set from conversations, by source, channel and language
The dashboard shows demo data for a fictional store. Your numbers come from your own store’s records once Aria is switched on.
FAQ
Questions dealers ask about Aria
Straight answers about speed, pricing, languages and control.
How fast does Aria reply?
Aria is designed to reply to texts within 5 to 10 seconds and to start speaking on calls within about two seconds. These are our design targets, not measured averages. Your analytics show the actual first meaningful reply time for your store.
Will Aria quote prices, payments or discounts?
Aria shares the listed price from your verified inventory and answers from your published dealership knowledge. It never invents prices, stock, discounts, payments, finance terms or policies. Anything that needs a manager goes to a person.
Which languages does Aria speak with customers?
English, Spanish and French. Aria follows the customer when they switch mid-conversation and saves their preference. It never guesses a language from a name or location. Your dashboard stays in English.
Can my team step in?
Yes. Choose Manual, Ask or Autopilot for how much Aria does on its own, and take over any conversation with one click. Aria stays quiet until someone hands the conversation back.
Does Aria start texting customers as soon as we sign up?
No. Signing up, importing contacts or connecting a number doesn’t start any outreach. You switch channels on when you’re ready, and opt-outs are honored instantly, before Aria ever replies.
Every lead gets a reply
Never leave a lead waiting until morning.
Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.
Set up your workspace in minutes. Nothing goes out to customers until you switch Aria on.
